Saturday, November 24, 2007

Internet Explorer 7 crash on jvm.dll with Oracle JInitiator - Applications Forms - Windows Live Sign-In Helper

One of those sinking feelings set in yesterday, after deciding to accept Windows XP's suggestion to upgrade from IE6 to IE7, IE crashed when trying to start an Oracle Forms session via Oracle JInitiator version 1.3.1 (Oracle Applications Release 11.5.10.2).

The detailed error message was:

Error Signature, AppName: iexplore.exe AppVer: 7.0.6000.16544 ModName: jvm.dll, ModVer: 0.0.0.0 Offset: 0000e348.

Couple of Googles later, I found that upgrading to Sun JRE could solve the problem. Or replacing jvm.dll in the hotspot directory of Jinitiator with a later version, like j2re1.4.2_06... but thats too much work late at night.

So to Metalink, found Note:399635.1 which referred to disabling add-on Windows Live Toolbar in IE6 ... but that add-on wasn't there in IE7. So took a guess at one of the other Windows Live add-ons, and hey presto, all good again, solution:

In IE7:
Tools, Manage Add-ons, Enable or Disable Add-ons
Show: Add-ons that have been used by Internet Explorer
Click on "Windows Live Sign-In Helper"
Click Disable, Okay
Restart Internet Explorer

Update: As commented by Paul, a couple of other add-ons could be causing this, so if disabling "Windows Live Sign-In Helper" doesn't fix it, try:

  • Shockwave Flash Object (Flash9e.ocx)
  • Google Toolbar (googletoolbar1.dll)

Not sure the impact to Windows Live et al... will face that if I need it...

51 comments:

Murali said...

Thanks. you saved my day.

-MB, Cary,NC

Paul said...

Exact same problem happened. IE 7 and FireFox both crash, with same message. However, I don't have any Windows Live add-ons of any description enabled. Could any other add-on be the cause?

Paul

Paul said...

One by one went through all add-ons in IE and narrowed down to two of them causing the problem:

Shockwave Flash Object (Flash9e.ocx)
Google Toolbar (googletoolbar1.dll)

So have both disabled, however, this doesn't resolve FireFox crashing, but I'll make do with IE for now (did not upgrade FF in any way, only IE).

Gareth said...

Hi Paul,

Thanks for the input. I'm getting a surprising number of hits on this post, so I'll add your solution to the main post too. With regards to FF if its the same error, you might want to find the jvm.dll being used by FF and change it to a working one and see if it resolves your problem - otherwise upgrade time!

Gareth

paulg said...

In my case it was Getright and Skype addons

paulg said...
This comment has been removed by the author.
Sreeram said...

thanks a lot ....

Francesco said...

Thank you, your advice solved me the issue.

yusuf said...

Gareth,

Where this error is reflecting..

Error Signature, AppName: iexplore.exe AppVer: 7.0.6000.16544 ModName: jvm.dll, ModVer: 0.0.0.0 Offset: 0000e348

Thanks
Yusuf

Gareth said...

Hi Yusuf,

You get a windows message box with the details in. Can't remember if you need to click a "Show details" button or something on the window that first pops up.

Gareth

Jussi said...

Excellent, copying the newer jvm.dll fixed my Firefox crashing. Thanks!

Nicolai said...

Thank you!

- Nic, Oslo,Norway

Kannan said...

I tried disabling almost all of the add ons, did not work. I copied the jvm.dll and it worked. Thanks.

Murali said...

How did you replace the jvm.dll? From where did you get the working jvm.dll?

Gareth said...

Hi Murali,

I just searched my machine for jvm.dll and found the j2re1.4.2_06 version worked ... but better to disable the conflicting plugin. Also can try multiple java JVM registry fix for SecureStaticVersioning to see if that fixes the issue.

Regards,
Gareth

Jim said...

Hi Gareth,
Thanks for this great post. I had to disable "Windows Live Sign-In Helper" and a "PicLens for Internet Explorer" add-on that I installed recently. I think the issues started after installing the PicLens add-on.

Thanks again,
:-Jim

Juan César said...

Hello, I had kind of similar problem with IE7 and Oracle E.Business Suite. My problem is that, in some moment users can be working normally. And in any point of their activity IE7 just "stops" and we have to KILL all processes of Iexplore in order to "reconnect" and work again...
This issue is driving us crazy.. We already discarded database issues, in the exact moment of the "stop" we checked concurrence problems.. and didn't find any of them-..
Please HELP!!!!

Gareth said...

Hi Juan,
Ouch, that's not nice.
I'd recommend switching on the Java JRE EnableSecureStaticVersioning option and disabling Java Updates see my post here:
http://garethroberts.blogspot.com/2008/08/discoverer-plus-window-not-appearing-or.html

Also have you tried switching on the Java Console and if so, any error message there?

Lastly, if you are running JInitiator then you could try switching to the Sun Java Plugin.

Gareth

Juan César said...

Ok, I'm gonna try your suggestions... I'll tell you later...
Thanks!!!

Andy said...

Thanks...I can finally get the EBS working in IE7

For the self service apps though, I have some of my pages are not displaying correctly. I am looking under Manager View in HR. Any ideas?

vijender said...

Thanks a lot Gareth, this really worked. Was struggling a lot with this error for past 1week it was real nightmare, Thanks a ton once again!

Cheers!
Viji

Rahil said...

Thanks! Disabling Windows live sign-in helper really worked.

Editor - Mowai said...

rock on. This fixed. Thank you.

Romandra said...

thank you, thank you, thank you

Adri said...

HI, we have been having this problem off and on for about a year now. Some tricks work, and some don't. Now we are at the point where we have some Pentium 4 systems that nothing is working! Any suggestions?? We thought it was profile related, but it ends up coming right back to IE closing and erroring.

Adri said...

OMG! So I JUST came across something!! If the user (win xp pro sp2/3, IE7, P4)visits our Sharepoint Intranet Page BEFORE going to Oracle and launching App Forms (JInitiator), then IE crashes... But if they close all IE browsers, open an IE browser, do NOT visit the Sharepoint site, and go to Oracle EBS. It will work successfully! We are going to dig in to it more to find out why, but at least we have a work around now.

Vaidya said...

Vaidya :
Thanks a Lot its aved my day .I had google tool bar which caused the problems for me.

maydos said...

thanks so much my friend!! this is great news!

Humble Public Servant said...

I had this issue, and realized that I had recently installed a PayPal plug-in in IE that might be causing it. I disabled the PayPal plugin, and it no longer crashed. Thank you!

Koen B said...

your windows live disable trick worked for me on the 1.3.1.22 jinitiator version..

thanks man

Alexandre said...

Thanks buddy, your post helped me solving this issue

Aarti said...

Thanks, You have saved my day...Our office IT guy could not solved it. Great...You did it...

Smriti said...

Thanks this worked for me as well.

nice one said...

I have applied all measures mentioned in these posts like disabled the Active controls, Jave auto update but still facing the same issue, I have IE-8 it crashes with the error of jvm.dll and does not load the oracle forms properly.

Gareth said...

Not aware of IE8 being supported yet. Watch Steven Chan's blog. Try FireFox.

Regards,
Gareth

Klobouk said...

Thanks a lot guys, solution with GoogleToolBar saved our financial department :o)) Keep up this great work!!

Mike, EU, Czech Rep.

Ariel said...

Hi, was having these problem, later i reconfigure options on IE:
tools --> internet options --> security --> advanced options --> resstore configuration.
These options reintall ie options and solve the proble.
But yesterday we install Kaspersky internet security and problem come back again, and there isn't way to solve it. It not happens on FF ?¿?¿
Best regards
Ariel

Gareth said...

Hi Ariel,

Upgrade your Sun JRE to say 1.6 Update 7. Watch out for compatibility issues with 1.6 Update 10.

Regards,
Gareth

Shepdaddy said...

Had the same problem with IE6 and IE7. Disabling the Windows live add-ons worked. Thanks.

Rory said...

I'm having the same problem with IE crashing. It works on 2 of our computers and crashes on 2. I've disabled all of the applications suggested and have replaced the jvm.dll file to no avail. If there are any other possible fixes, I'd really appreciate the help. TIA

Gareth said...

Hi Rory,

Try disabling all the add-ins until you find the culprit. Otherwise try Firefox!

Regards,
Gareth

Bruce said...

Adri, thanks, your comment about sharepoint helped me work around this problem, much obliged!

fatso said...

Thank you for the tips.

I disabled Google and Adobe items from the list and it WORKED!

Gwen said...

Thank you so much. Your solution totally worked!

Charlie said...

Awesome! I knew about the live toolbar issue on IE6, but couldn't figure out IE7. Disabled Shockwave and it worked just in time for an important deadline!

kinkMetal said...

Thank you... this worked on IE7.. i did not have the Windows-Live addons.. so I disabled all my addons. the applet opens up perfectly...

Coops said...

Seems to be a similar issue with me, however as soon as I launch the application (EBS) it still shuts down on me even with all the add ons disabled.............

Going to throw the laptop out the window in a minute. Doesnt even work on Mozilla. Same issue

What is wrong....................

Its S**t

Gareth said...

Hi Coops,

Make sure you've added the eBusiness Suite server to your list of trusted or local intranet hosts / domains in IE.

Regards,
Gareth

Omkar said...

Thanks ! Though the add-ons that I had disabled were different, it did solve the problem.
Thanks,
OK

aalia lyon said...

Excellent blog ,,,, its helps you to remove your rundll problem click this site How To Remove Rundll Error Free from error.
Thank you
Aalia lyon

alex said...

Thank you! Worked Great! Not sure where I got this from... More Info :- Skype support also Call +1-800-231-4635 USA (Toll Free).